Refund policy

WARRANTY AND RETURNS

The Consumer has a maximum period of 3 (three) calendar days from the date of receipt of the Products to initiate the warranty process. In accordance with the above, it will be the Consumer's obligation to provide the following evidence:

  1. Clear photograph(s) of the received Product;

  2. Photograph(s) of the packaging, bottle, broken warranty seal, and/or damaged Product, as it was delivered at the time of receipt;

  3. The product lacks any element that ensures its legitimacy, such as the hologram from the Regulatory Council or the SAT tax stamp; and

  4. Photograph(s) of the tracking guide from the Parcel Service Provider.

  5. Send the aforementioned evidence to the following email address: atenciónaclientes@mezcalcorazondedioses.com.mx

Upon receiving the email with the mentioned details, Corazón de Dioses will examine the claim within a period of 5 (five) business days. Subsequently, the Consumer will be notified of the specific resolution of the case by replying to the same email from which the request was sent, including the possibility of a refund or warranty.

It is important to mention that, in order to validate the return, refund, or exchange of the Product, the bottle must have the warranty seal intact, ensuring that it has not been tampered with or consumed by any person.

If the decision is in favor of the Consumer, the Provider will replace the Products at no extra cost, or in the case of stock depletion, the Consumer may request a refund or a replacement with another item of equal or lesser value.

During the aforementioned process, it is possible that the Provider may request additional information from the Consumer, which could extend the response times until the necessary information is obtained.

In situations where the Consumer is unable to receive the delivery at their address after two attempts by the Parcel Service Provider due to their absence, the package will be returned to the Provider's warehouses. The costs incurred by this return will be charged directly to the Consumer and deducted from the refund amount.

In the event that the Consumer wishes to request the reshipment of the Product, the amount paid will be refunded in the form of a coupon that can be used to place a new order.

 

REFUND POLICY

If a return is approved for the Consumer, the refund will be processed according to the following terms:

  1. An online coupon may be issued for the value of the damaged or undelivered Product, valid for future purchases on the Website.

  2. The refund of the amount paid for the disputed Product will be carried out as follows:
    (a) For payments made with credit or debit cards (Visa, Mastercard, PayPal, American Express), the refund time will depend on the Payment Providers, in accordance with their policies and processing times.
    (b) If the payment was made in cash at convenience stores or with a physical card, the Provider will issue the refund within a period of no more than 20 (twenty) business days, following the Payment Provider’s policies. Consequently, the Consumer is required to provide the Provider with a valid bank account to process the refund.